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About Us

MSL Retail is the retail arm of Mystery Shoppers Ltd, one of the leading Mystery Shopping companies in the UK. Mystery Shoppers Ltd was set up in 1991 by Paul Grafton, a certified Management Consultant and former British Airways Inflight Product and Cabin Crew Training manager. We currently have offices in London, Leeds and Devon.

We have a team of experienced video mystery shoppers who specialise in producing high quality video reports. We have industry expertise in performing covert video mystery shopping in a range of industries so we know what equipment gets the best results and what equipment doesn't. On this site you will find only equipment proven to give top-rate results in covert video capture.

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